F.A.Q.
Here you will find a list of our most frequently
asked questions to our Customer Service Department....We hope
these will be helpful to all of our distributors and potential
customers.
--------------------------------------------------------------------------------
Do you drop ship?
Yes we can and will drop ship to your customers
providing your order meets our minimum order requirements.
In the event that you only need one or two items shipped directly
to your customer, and they do not meet our current minimums
on parts or products, you can combine the totals of one or
more items to meet minimum. For example: You need to ship
1 cover to customer A, the net total of this order is below
our minimum of $50 for parts, simply place either a second
order to be drop shipped to another customer or an order to
be shipped directly to you, and combine the net totals to
meet minimum requirements.
--------------------------------------------------------------------------------
What are your minimum order requirements?
Our current minimum order requirements are
$100 net for products and $50 net for parts.
--------------------------------------------------------------------------------
I need to return an item that was damaged
or no longer needed, How can I do this?
All returns must be authorized through our
customer service department, either thru fax, email or phone.
You will then be faxed an RGA # If the item is being returned
for credit a 20% restocking fee may apply. If you are returning
a damaged or defective item. Credit or replacement will be
issued upon inspection of the item. All RGA's are valid for
45 days from the date issued.
--------------------------------------------------------------------------------
How can I place an order?
All Purchase orders must be faxed or emailed
to our customer service dept. If you are not an authorized
distributor for Universal Valve you can place an order through
one of our distributors in your area. Please call Customer
Service for more information.
--------------------------------------------------------------------------------
Do you have a list of distributors in our
area?
We do not have a printed list of distributors,
however you can call or Email our Customer Service Dept. For
more information at (800) 233-0741 or E-mail.
|
Login Status